Shipping + Returns

GENERAL SHIPPING INFO​

We ship ​international orders with DHL, and aim to dispatch your order within 3 working days of purchase, but often sooner than this.

International shipping is free on orders over £245 (ex VAT)
Shipping below this value costs £14.99 to the EU, and £19.99 to the rest of world​.​
UK delivery is free over £149, otherwise £5.99​, and sent with a trackable service.
​There may be special territories for which shpiping prices are slightly higher. These are subsidised rates. ​

 

ALL INTERNATIONAL CUSTOMERS

When browsing in local (non-GBP) currency, you will see prices ex-VAT. UK VAT will not be charged when shipping to a non-UK destination.
If you are browsing in GBP, please note that prices include 20% GB VAT. This will be removed when entering an international destination at the shipping page of the checkout process on confirmation of your shipping address.
You will not be charged VAT.​
EU CUSTOMERS
Please be aware that you will not be charged VAT at checkout when shipping to the EU.
 
Import duties, VAT, and administration charges will be managed at the border of import, and will depend on local conditions. The customer is responsible for any and all local import charges levied by the respective customs authority.
 
Prices and clearance timeframes vary dependent on country and respective local procedures.
 
Please continue to track your parcel using the tracking codes provided on fulfilment of your order.
 
Please beware that if you refuse your parcel, or the storage limit time expires in customs without due payment, the goods will be returned to us. shipping and handling charges will still be applied by the courier.
 
These drawn out procedures are a sad consequence of brexit, as well as recent changes to the movement of goods within the EFTA.
​Please feel free to contact us before ordering if you have any questions info@lej.london​

Shipments sent internationally may be subject to import duties and national VAT. We advise checking with your local authority before ordering.

Customs clearances may add time and duty to shipments, dependent on territory.  Any customs charges are the responsibility of the buyer.

We package your purchases using recycled and recyclable packaging wherever possible. Where at present we aren’t, we are working on it!

​RETURNS
If you would like to make a return, please notify us within 7 days of receipt of your goods, and return it within 14 days of receipt of your purchase. Kindly return the item in its original, un-worn, un-washed condition, with all tags and tassels attached. All sales are final after 14 days.

We kindly bring to your attention that we are a small independent brand, and as such encourage you to email or DM us should you have any doubts or questions before making your purchase. We will do our very best to help you to find your size and fit, and in this way we hope to minimise the impact of returns on the business, and the planet.

Please be aware that the buyer is responsible for return shipping costs, and that duties paid are non-refundable. All refunds exclude original postage costs. All sales on sale products are final.

Once we have received the item(s) in original un-washed and un-worn condition, we will process the refund within 10 days.

Please notify us on info@lej.london as soon as possible if you wish to make a return, and we will send instructions as required.

Please ensure to state ‘RETURNS DEPARTMENT’ in the address field of your return.

N.B. once contacted we will provide you with the correct return customs paperwork (when returning from outside the UK). It is vital that the instructions accompanying this paperwork are followed precisely. If not followed, excess customs charges may be applied. If these are charged due to this paperwork not being included with the return shipment then we cannot be held liable for the charges.

All returns should be sent to:

RETURNS DEPARTMENT - L.E.J
77, Howard Road
London
N16 8PL
GB

FAULTY GOODS

If you are in any way dissatisfied with your purchase, please email us directly on info@lej.london, and we will deal with it appropriately.